PS5 Game Won't Download or Install? Fix CE-107928-7 and Other Errors

If a PS5 game will not download, first check the PlayStation status page, then delete the stuck download from the Downloads/Uploads list and start it again. Make sure you have about twice the game's size free, update your system software, and restore licenses. Sony's next step for persistent install errors is Safe Mode's Rebuild Database option, which is worth trying before anything more drastic. Each error code below has its own specific steps from Sony's support pages.

A stuck download on a PS5 tends to come with very little explanation: a progress bar that freezes, a line that says "something went wrong", or a code that looks like a serial number. Those codes are more useful than they appear, because Sony publishes specific steps for most of them. This guide brings together the common download and installation errors, puts Sony's fixes into a sensible order, and explains the frequently seen cases, like a game that will not download despite having plenty of free space, or one that will not download during rest mode.

Key facts

• Sony recommends deleting a failed game or download and downloading it again for several install errors.
• Sony suggests not turning off your console while a game is downloading.
• Installing may require approximately twice the free space that a game needs, according to error page CE-107872-5.
• Restoring licenses is at Settings > Users and Accounts > Other > Restore Licenses.
• Rebuild Database is found in Safe Mode, under Clear Cache and Rebuild Database.
• A console reset erases all data on console storage, so Sony recommends backing up first.
• Sony's error pages recommend a wired connection and a five-minute router restart for connection failures.

Before anything else: is PlayStation down?

Sony's error pages begin many of their connection fixes with one simple point: look at the PlayStation status page for server failures or maintenance. A big release or an outage can lead to a variety of errors that look like they are coming from your own console. It takes just a few seconds to check on a phone, and it could save you an hour of troubleshooting.

If there is a known issue, wait. Nothing that you do on your own console is likely to help until it has been resolved.

The general fix for stuck downloads

If the status page is clear, do the following.

1. Look at the Downloads/Uploads list. Press the PS button to open the control center, then open Downloads/Uploads. Check to see if the item is paused or shows an error.

2. Pause and resume. It is a simple step, and it can help a download reconnect.

3. Delete and start again. Sony's advice for error CE-106487-6 is to open the control center, highlight the download, press the options button and select Delete. Then try the download again. A partly downloaded file can be the reason it keeps failing.

4. Test your connection. Go to Settings > Network > Connection Status > Test Internet Connection. If this fails, the issue is with your network rather than with the game. Our guide to slow PS5 downloads and Wi-Fi problems covers this in greater depth.

5. Restart your router. Sony's standard advice is to turn off your modem and router, wait at least five minutes, and then turn them on again.

6. Update your system software. Go to Settings > System > System Software > System Software Updates and Settings. Sony lists this for several errors, because a console that is out of date may not be able to install new content.

7. Restore licenses. Sony's path is Settings > Users and Accounts > Other > Restore Licenses > Restore. This helps if the console has a mistaken view of what you have permission to download.

What the main error codes mean

These descriptions come from Sony's own error-code pages. Use the table to find your code, then read the relevant section.

CE-107928-7

Sony says that this code means an error stopped the game from downloading on your console. Follow its steps:

1. Go to the home screen, highlight the game, press the options button and select Delete.
2. Download the game again, and do not turn off your console while it is downloading.
3. Test your internet connection at Settings > Network > Connection Status > Test Internet Connection.
4. Check your network settings and reset them if required.
5. Turn off your modem or router for five minutes.

CE-106487-6

This one is a broader download and installation failure. Sony recommends updating your system software, restoring licenses, deleting the download from the control center and trying again. If it continues, start your console in Safe Mode and select Clear Cache and Rebuild Database, followed by Rebuild Database.

CE-107891-6

The content is not installing correctly. Sony says to uninstall the content causing the problem and then reinstall it. Go to Settings > Storage, select the storage where the content is located, delete the game with the error and reinstall it.

CE-107872-5

There is not enough free space. Sony makes an important point: when installing data, it may be necessary to reserve approximately twice the free space required. If you get this error even though you appear to have reserved enough room, try switching the save destination between console storage and extended storage, or try another extended storage device. Our PS5 storage guide shows you what to delete first.

CE-107527-2

Sony says that there may be a problem with the data that you are trying to install. Restart the console, connect with a wired connection if you can, and set up your internet connection again at Settings > Network > Set Up Internet Connection. If you are using Wi-Fi, move the console closer to your router and remove anything between them. Then restart the router after five minutes, and delete and redownload any game data that failed to install.

CE-108262-9

This code refers to a problem reading the system software or application data. Sony's order is as follows: update your system software, delete and reinstall the game or app if the error came up after you started it, and then use Safe Mode to rebuild the database. If it is still happening, Sony's final step is to reset your console, with the warning that this erases all data on your console storage, so you should back up if possible.

CE-100096-6

This is a problem loading the application. Sony suggests updating the system software, turning off the console completely, unplugging the power cable, plugging it back in and restarting.

CE-108255-1

An error occurred with the game or application. Sony's listed fix is to update the game. Highlight the game on the home screen, press the options button and choose to check for an update.

NP-102947-3

Sony describes this as an internet connection that is too slow or unstable to carry out the update. Restart the console, use a wired connection if you can, and move closer to your router if you are on Wi-Fi. Restart the router and modem after five minutes, and consider updating your router's firmware.

"Won't download with enough space"

This is one of the most common searches, and the first thing to check is the double-space point. A game with a listed size of 100 GB may need up to about 200 GB available during installation, based on Sony's guidance for CE-107872-5. "Enough" space is often more than people expect.

If you do truly have ample room, check the following:

• Destination. Check where the download is being sent. PS5 games cannot be installed on USB extended storage to be played.
• Damaged partial data. Delete the partial download and start again.
• A corrupted database. If your storage numbers appear wrong, use Rebuild Database in Safe Mode.
• A failing M.2 drive or USB device. Try changing the install location. If it installs on your internal storage, the extra drive is the problem.

"Something went wrong" with no code

Some failures simply show a generic message. Work through the general fix list and check for updates. Generic messages are often caused by short-term server hiccups, so try again after some time has passed. If the failure only affects a single game, check whether that game has a recent or incoming update or whether others are reporting the same problem.

"Won't download in rest mode"

If your downloads only move forward when the console is awake, you probably need to check your rest mode settings.

1. Go to Settings > System > Power Saving.
2. Open Features Available in Rest Mode.
3. Make sure that Stay Connected to the Internet is turned on.

You might also want to check that automatic downloads are on, at Settings > Saved Data and Game/App Settings, under Automatic Updates. Menu names can move slightly between system software versions. If your rest mode downloads keep stopping, this may be because the console has not gone into rest mode properly, or the connection in that location is unstable.

Remember that Sony warns that you should not turn off your console while a game is downloading. Use rest mode rather than switching off fully.

How to use Safe Mode correctly

Safe Mode is the toolbox for stubborn issues. Sony refers to it for several errors. Here is how you get to it.

Inside, you are going to see a number of options. Here is what they do, in order of risk:

Rebuild Database reorganizes how the console has indexed your content. It does not normally delete games, though it can take a while and you should avoid cutting the power during the process. Reset is the last resort and is a completely different thing.

Be careful of the wording. Sony warns that resetting your console erases all the data saved on your console storage. Back up your data first, if you can.

Issues with disc games

Disc games have some unique failure modes.

• Sony's error list includes CE-110538-8 and CE-110555-7 for discs that cannot be read. Clean the disc with a soft, dry cloth, and check it for scratches.
• CE-107649-7 means that the inserted disc contains content that differs from the installed data, so try deleting the installed game before reinstalling it from the disc.
• If multiple discs fail, the issue could be the console's disc drive and not the discs. Contact PlayStation Repairs.
• If the problem only happens with one disc, try it in another console if possible.
• A disc game still needs to install its data, and big day-one patches can add a substantial amount. Do not assume that disc games avoid a large download.

When it is your connection

Lots of download errors are really network errors in disguise. Sony's list has dozens of codes that come down to being unable to reach a server.

Sony's guidance for network failures also suggests updating your router's firmware, and changing your DNS settings temporarily to a public DNS server. Sony mentions opening specific ports too, namely TCP 80, 443, 3478, 3479 and 3480, along with UDP 3478, 3479 and 49152 to 65535. Your internet provider can help you with that if you are not familiar with router settings.

Problems with one game versus problems with everything

It helps to know how far the problem reaches.

Just one game: suspect the game's files or a server issue on that specific title. Check for its updates, delete and redownload it, and look to see if other players are having trouble.

All games and apps: suspect your network, your system software, or the console's storage. Test your connection, and update your system. Then consider rebuilding the database.

Only games on an extra drive: suspect the M.2 or USB device. Try moving a game to console storage. If it works there, your extended storage may be at fault.

Subscription and license problems

If a game that came from a subscription or a sharing setup refuses to download or start, the cause might be your license rather than the download.

• Check that your PlayStation Plus membership is active.
• Confirm that you are signed in with the account that bought the game.
• Restore your licenses as described above.
• If you have cancelled a subscription, games that came from it will no longer be available. Our PlayStation Plus guide explains which benefits you lose.

If you share games within your household, our guide to game sharing on PS5 and Xbox can help you to check that your console settings are right.

Should you factory reset?

Only as a last resort, after updating, deleting the content and rebuilding the database. Sony lists the reset as a final step for CE-108262-9, because it wipes everything on the console's storage. Before going that far, make sure that:

• Your saves are uploaded to cloud storage or otherwise backed up.
• You have considered whether the problem could be your network, in which case a reset will not help.
• You have time to redownload your games afterward.

If you are still having issues after a reset, then contact PlayStation Support. The problem may be with the hardware.

When to contact PlayStation Support

Have this information ready if you contact them:

• The exact error code, written down in full.
• The game's name and how you acquired it.
• Which steps you have already taken.
• Whether the problem affects other games.

If the game was purchased recently and you want your money back, be careful. Sony's cancellation policy says that games you have started downloading are not eligible for a refund unless they are faulty, so a failed download may need an explanation. Our PlayStation Store refund guide covers how that works.

Keeping your next download trouble-free

A little preparation makes a big difference. Keep plenty of free space, leave your console connected in rest mode overnight for large downloads, and use a wired connection if your router is nearby. If you are waiting on a game, consider how to use a PSN gift card for add-ons.

Earning credit toward your next PlayStation purchase is also possible, at your own pace. If you create a free XPReward account, you can try the offers available in your country and save up points for a PlayStation gift card. The first card available is $25, at 3,600 points, so it takes some patience.

Frequently asked questions

Why won't my PS5 game download even though I have space?

Sony says installs may require about twice the free space needed for the game, so you may not have as much room as you think. Otherwise, delete the partial download, check the destination, update your system, and consider rebuilding the database.

What does CE-107928-7 mean on a PS5?

Sony says it means an error stopped the game from downloading. Delete the game, download it again without turning off your console, test your internet connection, and restart your modem or router after five minutes.

What does CE-108262-9 mean on a PS5?

It means an error occurred while reading the system software or application data. Sony recommends updating, reinstalling the game or app, rebuilding the database in Safe Mode, and resetting only as a last resort, because a reset erases console storage.

Does Rebuild Database delete games on a PS5?

It is not intended to delete your games. It reorganizes how the console indexes your content, and can take a while. It is different from the Reset option, which Sony warns erases all the data on your console storage.

How do I make my PS5 download in rest mode?

Go to Settings > System > Power Saving > Features Available in Rest Mode and turn on Stay Connected to the Internet. Use rest mode rather than a full shutdown, as Sony advises against turning off the console during downloads.

How do I get into Safe Mode on a PS5?

Turn the console completely off. Hold the power button until you hear a second beep, connect your controller with a USB cable and press the PS button. Avoid the reset option unless you have backed up and accept losing data.

Can I get a refund if a PS5 game will not download?

Sony's policy says games you have started downloading are not refundable unless they are faulty. A persistent download failure may count as a fault, so contact PlayStation Support with the error code and what you have already tried.

Why does my PS5 say my connection is too slow?

Error NP-102947-3 means that your connection was too slow or unstable to complete an update. Use a wired connection if possible, move closer to your router, restart your router and modem, and try updating your router's firmware.

Sources

• PlayStation: PS5 error codes, Sony's index of error descriptions.
• PlayStation: CE-107928-7, CE-106487-6, CE-107891-6, CE-107527-2, for install and download fixes.
• PlayStation: CE-108262-9, for database rebuild and console reset steps.
• PlayStation: NW-102265-6, for router, port and DNS guidance.
• PlayStation Store cancellation policy, for refund rules on downloaded games.

Error descriptions and PS5 menu paths checked on 8 November 2026.